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Frequently Asked Questions

How long has InnSoft Solutions been in business?

InnSoft Solutions was founded in 2008. We have over five years of experience.

What can InnSoft Solutions do for my business?

InnSoft Solutions can deliver on time and on budget, and we deliver systems that customers like using. Because InnSoft Solutions gets to know our customers personally and because our success is demonstrated by the level of repeat business that we have. InnSoft Solutions is made of very experienced IT specialists with track records of delivering systems at the highest level in the industry. InnSoft Solutions is agile and actually delivers. The team is made up of people who broke away from large consultancies and IT companies to get things done, and to get them done to benefit the customer.

What benefits can you guarantee?

All projects we take up carry the following guarantees:
Confidentiality guarantee: All client details will be kept confidential
Price guarantee: Minimum 50% cost-saving over on-site development
Results guarantee: Progress-linked payments weighted toward the end

What are your payment models?

We work either for fixed-price projects, or on per-hour rates basis. For long-term committed clients who prefer time-based billing, we also offer a monthly rate.

What are your payment terms?

For fixed-price projects:
Advance: 20%
Early proof-of-concept: 20%
Beta release: 30%
Final release: 30%

For per-hour rate projects:

These are typical distributions and individual projects may differ in details.

We are worried about quality; how do you assure solid projects?

Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time right, and believe the creation-step itself should be strong.

Every project goes through the hands of suitable QA/testing professionals, under stringent test-plans including black-box testing, white-box testing, test regression, usage analysis etc.

Do you do software testing, verifications and QA services?

Yes, we do a huge amount of software testing: QA, system testing, functionality & feature testing, integration testing, regression testing, web software testing, compatibility testing on various Platforms (Windows,Unix,MAC), load and performance testing, test case preparations, execution of test cases, reporting, etc.

Do you provide post-development maintenance?

Yes, we do support all software we design on the basis of a product license. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled.

How do you deal with urgent bug fixing?

We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with software development practice knows that from time to time bugs appear even in the highest quality products. We try our best to fix bugs as soon as possible.

How detailed set of requirements do you require from us?

It's an interactive process. For successful design project realization we need a detailed specification. You should point all your preferences concerning style, color gamut, shapes. Also we need to know your project specification, description of the application the design will be developed for. It would be great to have demo versions of your programs for further design development.

What control do we have over the project?

You will have ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution, and will work closely with your guidelines. InnSoft Solutions TeamTouch has been specifically developed to provide you complete control over your project. TeamTouch offers unparalleled transparency and control.

How do we keep ourselves informed about progress?

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).

With TeamTouch , you can keep live track of project plan, milestones, code status, bug status, timesheets status and a host of other software development metrics.

Can you come on-site?

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

We like the idea, but are unsure. Can we do a Pilot Project?

InnSoft Solutions welcomes you to try our services. You may choose to have us do a Pilot Project. We have always succeeded in continuing the relationship after demonstration of ability in a pilot project.

Our preferred Pilot Project is either the first sub-system of a larger project, or an independent project that completes within itself. Pilot Projects are typically within 2-4 weeks' duration.

We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.

What if my question is not answered on this page?

The most convenient way of making contact seems to be via the Internet. E-mail is a quick way to send information, questions, and comments. You can send your questions and comments to the following E-Mail info@logixer.com


If the information above doesn't help. Call our support center (+01) 647-500-6046

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